Bloggers Customer Service – Necessary or Not

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According to the Oxford Dictionary, customer service is the assistance and advice provided by a company to those people who buy or use its products or services.   So my question is, as bloggers are we providing great customer service to those who follow us; to those who take the time to visit and comment?  Or are we so busy seeking out the next new customer to the detriment of those we already have? Do we even owe these persons any obligation at all?

Well I can’t tell anyone how to answer any of those questions but I know how I want to answer for my role as a blogger.  YES…YES…YES I owe an obligation to the persons who take the time to follow me and even more so to those who come often and leave a comment or two.

Comments written on a wooden cube in a office desk

Now please do not get me wrong.  I know that many of us have other obligations than our blogs so time is not a luxury many of us have.  However, think of what would happen if those persons suddenly decide that they are going to stop following or commenting until we have returned the favor. I have a few more questions:

  1. When was the last time you responded to a comment?
  2. When was the last time you visited the blog of persons who dutifully visit and comment on your blog?
  3. When was the last time you even liked a post done by someone who is always commenting and visiting your blog?
  4. Have you taken the time to share a post done by someone who is a frequent visitor to your blog?

Might I also add at the end of all these question…..without being forced to do so because of a reciprocation group.

Now I do not expect that we are going to respond to all comments because that might not be possible; especially for those persons who get a lot of comments on a daily basis.  We can however start a conversation with the persons that come back often.   Let us start paying more attention to our customers because when they know we care they will keep coming back. Not only will they come back but we can form meaningful relationships from these interactions.

As bloggers who care about our customers we can do better (kudos to those who are already doing so).   Let us spend a few minutes per day re-blogging something from a blogger who is just starting out.  Leave a word of encouragement to a new blogger who probably feels overwhelmed with all that is going on; who is probably wondering if it is worth it.

I understand the need to seek for new customers, but let us make sure that when we get them that we take care of them.


Picture of pink chairs courtesy of my friend Dr. Maxine Clarke.  If you need great pics for your blogs please contact her at





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104 Responses

  1. Julie says:

    The question is is customer necessary for a blogger or not? My answer is simply…yes. Why? Just as the definition stated, a service is being provided.This may not be the typical or conventional “business” but a service is being provided, nevertheless, so proper etiquette demands this.

    • says:

      Julie if you take that approach then I see you going a far way with blogging. See it as a business and it will treat you like a business

  2. I try to respond but I have to be honest that I don’t always. A lot of times people comment is so generic that it can be a bit disappointing because you can tell they didn’t really read the post. But when someone leaves genuine comments I try my best to respond right away. Something I noticed is that it feels really nice when someone respond to a comment lol So I have to be better at replying to comments left on my blog.

    • Marielle I feel you with regards to the comments that are half hearted. Those many times I just hit the like button, but I like great conversation so I will respond to those that can manage a conversation based on what their response was

  3. Mark Jacobs says:

    bloggers customer service!!
    haha, well yes

  4. amanpan says:

    I always respond to those that leave a comment, and when I read a blog I leave a comment the majority of the time. I also publish and comment on LinkedIn, which keeps me quite busy. Your blog makes a very good point. ?

  5. angie says:

    I try rather hard to reply and stay in touch with those that visit my blog by both responding to comments and visiting others blogs as well
    come see us at

  6. @fitone says:

    Reblogged this on FITNESS FOR LIFE and commented:
    Great advice!

  7. @fitone says:

    Great post! Love reading your blogs.

  8. Interesting perspective. I think almost everybody agrees (well there’s always somebody that doesn’t follow along) that feedback and being friendly is important. On the other hand, a lot of comments are from within the community which is good to build a foundation. However, a lot of “outside readers” don’t engage in direct feedback, I wish they would do more 😉

  9. Eileen xo says:

    I am certainly not a seasoned blogger. However, I as a human see that even as a blogger when I comment on other blogs and there is no response,ever, it leaves me with a cold feeling of that person. I try to comment on as many comments as possible, I cannot nor do I expect comments on all, but when there is no response… awkward!

  10. Such a great reminder! I think I will send an email to my readers this week!

  11. tara8910 says:

    I agree completely. Thanks for the reminder and the tips on just how to take care of our readers!

  12. Great article.. I need to start responding to comments 🙁

  13. Anthony says:

    I think you’ve made a very good point here. Luckily for me, I get few enough comments that I am able to respond to them. I feel pretty lucky that I have been able to interact with a few really amazing people. In fact, it was through that interaction that I came to this site.
    All I can say is that I certainly appreciate comments from people who read my blog. That is the only feedback I get and I take it seriously.

  14. I always leave a comment back when someone messages or comments on my site. I believe that I have always been able to comment back on another blog. 🙂

  15. Idaintyit says:

    Great post, I always respond to the comments left on my post

  16. Great post! I think it’s super important to be communicative with followers. I try to respond to as many comments as possible. I also think reciprocation is important to some extent. Thanks for the encouragement to continue on in both things 🙂

  17. I always try to make sure I reply to every comment made on my blog and visit those who have left comments. It’s just etiquette and polite to do so. I only problem is, it just takes me about 48 hours to make sure I get everyone who commented, return comments.

    Thanks for commenting.


  18. This is great advice, genuine interaction is a big part of the reason I started blogging, and I love responding to comments, but sometimes it can be hard. This is a reminder that its something that should always be on the forefront. Great post!

  19. Anamika Ojha says:

    Nice Post! I always respond to my each reader once they comment on my blog or social media. I also try to share blogs of fellow bloggers related with my niche to provide variable contents to my readers. Thanks for sharing this post as a reminder to all the bloggers about their duty!

  20. Emily says:

    I agree wholeheartedly!! Customer service is important no matter what you do 🙂

  21. I always respond to comments on my blog, but generally when I find a post interesting on fellow bloggers, outside of reciprocity groups, I prefer to share with a comment to entice my followers to check the post out too. Just depends, but try to vary it so that others also get a chance to see the great post.

  22. I completely agree with everything you said. I always try to respond to my comments, but I don’t always get the chance to visit their blog and comment. That is probably what I’ll work on first. Thanks for sharing!

  23. Jacqui Odell says:

    I never thought about it this way. I really need to work on it.

  24. Well said. It can be easy to forget to acknowledge and thank readers when you are so focused on still gaining more followers. lol This is a great reminder!

  25. It’s so coincidental that you wrote this post today Concierge Librarian. I agree with everything you’ve said! I just started a new series on my blog called “This Should Go Viral” in which I share blog posts of other bloggers that I think should really go viral. I decided to share your article about “Baby Bump at 50” which I found very intriguing! Loved it so I shared it. This article is also very well done and resonates with me. Keep it going! Here is a link to the post that I featured you in today

  26. Nancy L. says:

    I try to respond to most comments left on my blog. Sometimes if it is a comment on an older post, I will miss it because it goes to my spam. If it is current though, I will see as I go back and check the first couple pages every day. One thing that drives me crazy is when sponsored posts want their own comment form and you can’t reply to the reader. Soooo frustrating!

  27. I agree with this definitely! For my personal blog I always make a point of reciprocating and giving shout-outs and links to my fellow Canadian Beauty Bloggers. It’s harder for the corporate blogs I run since I run out of time in my day 🙁 I do try my best though!

  28. Amy Jones says:

    Great post! I think is really important to maintain feedback it is so important for all of us as bloggers to feel the love of others that is only fair to give back

  29. Wow Its a surprise that most bloggers expect others to comment on their content and not give back. ITS THE GOLDEN RULE OF PRO-BLOGGING! Give and give some more…and whats the giving..Your value to your audience, your time as well by responding to inquiries, comments and even kudos. By being present and also encouraging other bloggers on their journey.

    So CUSTOMER SERVICE is essential…even of one blogs for fun. if they attract an audience they owe it to them to be respectful and respond to their engaging with their content. Otherwise why add a comments section? And yes Claudette Comments and your responses add to your page rank…And also some comments are not great for your SEO…esp those “This is great info thanks for sharing” TYPE Of comments they are considered robotic by SEs.

    Its one of the points I touched on on my Blog Commenting strategy post..yet for most it went right over their heads lol!

    THANK YOU HUN for this post, about time someone said it!

    Julie Syl Kalungi~

    • Julie most things go over many people’s heads BUT as I keep saying there are a million and one blogs that are coming out each day. If we do not find a way to keep current and keep our customers happy then they are going to go where the “action” is. So we cannot get carried away and get complacent and act like we are so important that we do not need to do anything in return for the persons who support us

  30. Great post. I really try to be sure to respond to every comment and frequent other blogs I’ve noticed are regulars on mine. I really want to get a news letter going for my current subscribers so they feel a little special.


  31. Andrea says:

    SO important that we respond to our readers/followers

  32. colenemeth31 says:

    I respond to every comment, usually at the end of the week I go and reply to all of them. I used to do it every day, but I find it’s easier to do them all at once. When people leave meaningful comments I also check out their site and leave comments on their blog posts.

    • Thank you Colenemeth…that is all I am saying. When someone takes the time to leave a meaningful comment we should take a few minutes to do something too. All bloggers are busy, so are we saying the persons who left the comment is not busy?

  33. Ben Butler says:

    With lives as hectic as most bloggers have, making time to answer all of those comments can be daunting, to say the least. That’s why I never get upset if a blogger doesn’t respond to a comment that I left.

    • Ben that is why I said that we are all busy so we cannot be expected to answer everyone. Especially those persons who get a lot of comments. We cannot respond to all but we have to make the time to respond to a few at a time, especially those who take the time to visit often and comment. We can also just like something that the person has done or hit the share button on something.

  34. I can’t disagree, although sometimes it is so hard to take the time. Thanks for the little nudge in the right direction today.

    • It is hard Carol but we have to find the time. More and more blogs are coming out and just as how companies stand out because of superior customer service that is what will set your blog apart. It is called social media so we cannot just be taking and taking all the time without giving back to someone.

  35. Esme Sy says:

    Re-blogging someone’s blogpost sounds like a great idea. I should start doing this.

    • Esme I take a few minutes each day to just do that. Go down the list of persons (especially those who come often) and visit their page then re-blog something I find interesting. Many times it is the first one they have gotten and they are so excited about it

  36. I try to interact with my followers as much as possible. I love having conversations with my readers on my blog and Facebook page.

  37. Lexie Lane says:

    I’m agreeing with you. We should make a communication with our readers.

  38. Ana De-Jesus says:

    Your so right I want to be able to reply to comments more but working three jobs and having poor health makes it difficult for me to always to reply 🙁 x

    • Ana I don’t think we always have to reply but we need to at least respond to a few people even on a weekly basis. Or as I said reblog or share something from someone else to show support to them for supporting us

  39. Great post! Interaction with our readers is very important!

  40. anishagold says:

    Great piece, my thoughts exactly. Thanks! By the way, does Dr Maxine Clarke charge for those wonderful images?? ☺️

  41. Jahgnosis says:

    Deepening conversations is so important.

  42. I definitely think it’s important to engage with your followers. It stinks to feel like you’re talking to yourself!

    Flip Flops and Furs

  43. I think customer service is important in all aspects of life. Even bloggers are not exempt from it. The internet is filled with people who love to leave hateful comments. As the owner of the blog, it is your responsibility to handle it in a professional manner. Great post.

  44. I have both types of comments on my blog – organic and those from recip groups and as far as possible I respond to every single comment. Why? It is the polite thing to do – that’s the first thing. Secondly, I am a communicator and I like to relate with people. Lastly, it is good for the ranking of your blog – organic or not. I read the last one somewhere. 🙂

  45. This is really good and it is something I am trying to become better at. I already respond to all comments but I am trying hard to carve out time to read more.

  46. tara pittman says:

    I try to respond to my readers. One reader asked me if I had a sugar free banana muffin recipe and was overjoyed when I made one for her.

  47. Elizabeth O. says:

    I definitely get your point. And it would be nice to get a response from a blog you’ve commented on. I would love to do the same to my readers. That’s just something that makes people feel good, and in return that would be good customer service.

  48. Robin Rue (@massholemommy) says:

    I really only comment on blogs as part of the FB groups I am in, so I never respond to the people that leave me comments – Unless it’s an organic commenter.

  49. This was a great post. I often “like”, and used to be a frequent comment leaver on many blogs-I don’t know why I slowed down on that aspect. Thanks for the kick in the butt. 🙂