Bloggers Customer Service – Necessary or Not
According to the Oxford Dictionary, customer service is the assistance and advice provided by a company to those people who buy or use its products or services. So my question is, as bloggers are we providing great customer service to those who follow us; to those who take the time to visit and comment? Or are we so busy seeking out the next new customer to the detriment of those we already have? Do we even owe these persons any obligation at all?
Well I can’t tell anyone how to answer any of those questions but I know how I want to answer for my role as a blogger. YES…YES…YES I owe an obligation to the persons who take the time to follow me and even more so to those who come often and leave a comment or two.
Now please do not get me wrong. I know that many of us have other obligations than our blogs so time is not a luxury many of us have. However, think of what would happen if those persons suddenly decide that they are going to stop following or commenting until we have returned the favor. I have a few more questions:
- When was the last time you responded to a comment?
- When was the last time you visited the blog of persons who dutifully visit and comment on your blog?
- When was the last time you even liked a post done by someone who is always commenting and visiting your blog?
- Have you taken the time to share a post done by someone who is a frequent visitor to your blog?
Might I also add at the end of all these question…..without being forced to do so because of a reciprocation group.
Now I do not expect that we are going to respond to all comments because that might not be possible; especially for those persons who get a lot of comments on a daily basis. We can however start a conversation with the persons that come back often. Let us start paying more attention to our customers because when they know we care they will keep coming back. Not only will they come back but we can form meaningful relationships from these interactions.
As bloggers who care about our customers we can do better (kudos to those who are already doing so). Let us spend a few minutes per day re-blogging something from a blogger who is just starting out. Leave a word of encouragement to a new blogger who probably feels overwhelmed with all that is going on; who is probably wondering if it is worth it.
I understand the need to seek for new customers, but let us make sure that when we get them that we take care of them.
Picture of pink chairs courtesy of my friend Dr. Maxine Clarke. If you need great pics for your blogs please contact her at Maxineclarke57@gmail.com