Frontline Persons in Church
It is very important that the right persons are selected for front-line duty in church. By front line I am referring to ushers, parking attendants and any other persons that are the first point of contact when a visitor comes to your church. How those persons respond to a visitor can determine whether or not you get a new member or someone who may never come back to your church or to any other church.
Parking attendants and ushers should be selected with utmost care but sadly many churches do not take the time to do this. I am urging you though to reconsider how you select these very important workers.
Ushers and Parking Attendants should be very approachable and it would not hurt if they loved to smile. There is nothing worse than turning up to a church and be greeted by a sour face. It makes you wish you had stayed in bed and not braved the traffic to come. It is therefore imperative that churches spend some time to select, train and evaluate ushers and parking attendants on a regular basis.
They should be non-judgmental and tolerant because you never know who will turn up on a Saturday or Sunday to church. Everyone must be greeted with kindness, regardless of where they are from or what position they hold. Each usher and parking attendant must be aware that every visitor could have made another choice so it is crucial that they be treated with the best of care.
It is also important that this group be knowledgeable about the church and its programs. They should be kept in the loop about upcoming events and changes so they can respond on the spot to questions from visitors and members.
So think long and hard about who you select to be the first point of contact because the wrong person can bring negative vibes to your church.